pRIVACY POLICY

Highland Growers SMS Terms & Conditions

Last Updated: July 2, 2025

By opting into SMS communications from Highland Growers LLC ("Highland Growers," "we," "us," or "our"), you agree to these SMS Terms & Conditions. Please read them carefully.

1. SMS Program Description

When you opt in to our SMS program via a web form, text message, or other medium, you agree to receive SMS messages from Highland Growers. These messages may include:

• Customer Care: Responses to your inquiries or support requests.

• Delivery Notifications: Updates about order status, shipping, or delivery.

• Appointment Reminders: Reminders for scheduled services or appointments.

• Account Notifications: Alerts about account activity or updates.

• Promotional Messages: Offers, discounts, or product announcements (if you opt in to marketing messages).

2. Message Frequency

Message frequency varies depending on your interactions with us, such as order activity or inquiries. We aim to send only relevant and necessary messages.

3. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier plan. Please consult your carrier for details.

4. How to Opt Out

To stop receiving SMS messages from Highland Growers, reply STOP to any message. You will receive a confirmation message and will be unsubscribed from our SMS program. You may also contact us at support@highlandgrowers.com to opt out.

5. How to Get Help

For assistance, reply HELP to any message or visit our website at https://highlandgrowers.com or contact us at support@highlandgrowers.com.

6. Privacy Policy

Your SMS consent is not shared with third parties or affiliates for their own marketing purposes. For more details on how we handle your personal information, please see our Privacy Policy at https://highlandgrowers.com/privacy-policy.

7. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. The updated terms will be posted at https://highlandgrowers.com/terms. Please check periodically for changes.

8. Contact Us

If you have questions about our SMS program, please contact us at: Highland Growers LLC

Email: support@highlandgrowers.com

Website: https://highlandgrowers.com

Highland Growers Privacy Policy

Last Updated: July 2, 2025

Highland Growers LLC ("Highland Growers," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your information. This policy applies to visitors to our website (https://highlandgrowers.com), customers, and users who opt into our SMS messaging program.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address provided when you place an order, sign up for our SMS program, or contact us.

• Account Information: Username, password, and order history if you create an account on our website.

• Payment Information: Payment details (e.g., credit card or billing information) processed through secure third-party payment processors.

• Website Usage Information: IP address, browser type, device information, pages visited, and interactions with our website, collected via cookies and similar technologies.

• SMS Consent Information: Phone number and consent to receive SMS messages when you opt in via web forms or other mediums.

• Customer Support Information: Information you provide when contacting us for support, such as inquiries or feedback.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• To Provide Services: Process orders, deliver products, and send delivery notifications or customer care communications.

• To Communicate: Send transactional SMS messages (e.g., order confirmations, delivery updates, appointment reminders) and respond to customer inquiries.

• To Improve Our Services: Analyze website usage and customer preferences to enhance our website, products, and services.

• To Market Our Products: Send promotional emails or SMS messages (where you have opted in) about products, offers, or events. You can opt out at any time.

• To Comply with Legal Obligations: Fulfill legal requirements, such as tax reporting or responding to legal requests.

3. Who We Share Your Personal Information With

We may share your personal information with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, or customer support. These providers are contractually obligated to protect your information and only use it for the services they provide to us.

• Legal Authorities: When required by law, such as to comply with a subpoena, court order, or other legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. SMS Consent Not Shared: Your SMS consent is not shared with third parties or affiliates for their own marketing purposes.

4. Your Rights and Choices

• Opt-Out of SMS: Reply STOP to any SMS message to unsubscribe from our SMS program. You may also contact us at support@highlandgrowers.com to opt out.

• Access and Update Information: You may request access to or correction of your personal information by contacting us.

• Cookies: You can manage cookie preferences through your browser settings.

• Do Not Track: Our website does not respond to "Do Not Track" signals.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website at https://highlandgrowers.com/privacy-policy with the "Last Updated" date.

Please check periodically for changes.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Highland Growers LLC

Email: support@highlandgrowers.com

Website: https://highlandgrowers.com